In the recent competitive business arena good customer service is vital for the success of all organizations, large or small, profit or non-profit. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. The higher the quality of customer service you provide, the higher the level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue. Satisfied customer may simply tell one person, but a dissatisfied customer may tell ten people. Thus, this course is intended to impart participants with key customer service skills that are important for customer satisfaction.
School of Agricultural Economics and Business Studies (SAEBS) and AB-CONSULT
27th and 28th May, 2019
SAEBS Seminar Room, SUA, Morogoro
Customer service managers, frontline employees/customer service desk, administrators/secretaries, hotel workers, bank tellers, tour guides/drivers, line Managers, Air crew, sales people and all employees with direct customer interactions.
COURSE BENEFITS
The course will enable the participants to gain the key skills on customer service. In connection to this the organizations will have repeat customers and as a result the revenue and profitability will increase. Also, this course will enable service deliverers to eliminate customer complaints as well as increasing the reputation of the organizations.
TOPICS COVERED
- Concepts of customer service management
- Valuing internal customers
- Establishing attitude for the service
- Fulfilling customer needs and expectations
- Key customer handling skills
- Creating lasting impression
- Effective communication skills
- Service recovery strategies
- Dealing with customer complaints and calming irritated customers
- Strategies for measuring customer satisfaction
- Customer loyalty management strategies
APPLICATION PROCESS
Interested participants should pay fees before 23th May, 2019 and send a pay slip to email: abconsult@sua.ac.tz
FEES
Tshs. 250,000/= or 150 USD
PAYMENT DETAILS
To cover breakfast,lunch,tuition and materials only
For More Details Contact:
Dr. Christopher Magomba,
Programme - Coordinator
Email: abconsult@sua.ac.tz
Mobile: +255 788 709 709
Lubango Mayenga,
Coordinator - BBDS
Mobile: +255 785 670 078
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