In the recent competitive business arena good customer service is vital for the success of all organizations, large or small, profit or non-profit. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. The higher the quality of customer service you provide, the higher the level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue. Satisfied customer may simply tell one person, but a dissatisfied customer may tell ten people. Thus, this course is intended to impart participants with key customer service skills that are important for customer satisfaction.
School of Agricultural Economics and Business Studies (SAEBS) and AB-CONSULT
27th and 28th May, 2019
SAEBS Seminar Room, SUA, Morogoro
Customer service managers, frontline employees/customer service desk, administrators/secretaries, hotel workers, bank tellers, tour guides/drivers, line Managers, Air crew, sales people and all employees with direct customer interactions.
COURSE BENEFITS
The course will enable the participants to gain the key skills on customer service. In connection to this the organizations will have repeat customers and as a result the revenue and profitability will increase. Also, this course will enable service deliverers to eliminate customer complaints as well as increasing the reputation of the organizations.
TOPICS COVERED
APPLICATION PROCESS
Interested participants should pay fees before 23th May, 2019 and send a pay slip to email: abconsult@sua.ac.tz
FEES
Tshs. 250,000/= or 150 USD
PAYMENT DETAILS
To cover breakfast,lunch,tuition and materials only
For More Details Contact:
Dr. Christopher Magomba,
Programme - Coordinator
Email: abconsult@sua.ac.tz
Mobile: +255 788 709 709
Lubango Mayenga,
Coordinator - BBDS
Mobile: +255 785 670 078
This course is designed to impart participants with effective leadership and change management skills. Leadership and change management skills are the key for organization performance, be it profit or non-profit making organizations, government or non-government organizations. This course will give the participants the opportunity to explore the important topics for developing effective leadership and Management Skills in the following areas; coaching and mentoring, performance management, communication skills, motivation, problem solving, team building, and visionary leadership.
17th to 20th, June 2019
SAEBS Seminar Room, SUA, Morogoro
CEO’s, Directors, Business owners/managers, Marketing and Sales Managers, HR Managers/Directors, HR Officers, Operation managers, supervisors, Colleges and Schools Principals and any other person who is interested in gaining leadership and change management skills from both public and private organizations.
COURSE BENEFITS
This leadership and change management course will help the participants to develop professional and productive approach in managing people to achieve the organization goals. It will also enable participants eliminate any weaknesses that may hinder their performance as leaders. Moreover, it will enable organizations to have less chances of disunity, thus enabling the achievement of organization goals in a more harmonious way.
TOPICS COVERED
APPLICATION PROCESS
Interested participants should pay fees before 12th June, 2019 and send a pay slip to email: abconsult@sua.ac.tz
FEES:
Tshs. 500,000/= or 250 USD
PAYMENT DETAILS:
To cover breakfast,lunch,tuition and materials only
For More Details Contact:
Dr. Christopher Magomba,
Programme - Coordinator
Email: abconsult@sua.ac.tz
Mobile: +255 788 709 709
Lubango Mayenga,
Coordinator - BBDS
Mobile: +255 785 670 078
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