COURSE BENEFITS

The course will enable the participants to gain the key skills on customer service. In connection to this the organizations will have repeat customers and as a result the revenue and profitability will increase. Also, this course will enable service deliverers to eliminate customer complaints as well as increasing the reputation of the organizations.

TOPICS COVERED

• Concepts of customer service management
• Valuing internal customers
• Establishing attitude for the service
• Fulfilling customer needs and expectations
• Key customer handling skills
• Creating lasting impression
• Effective communication skills
• Service recovery strategies
• Dealing with customer complaints and calming irritated customers
• Strategies for measuring customer satisfaction
• Customer loyalty management strategies

APPLICATION PROCESS
Interested participants should pay fees before 23th May, 2019 and send a pay slip to email: abconsult@sua.ac.tz 

FEES
Tshs. 250,000/= or 150 USD

PAYMENT DETAILS
To cover breakfast,lunch,tuition and materials only
 

COURSE BENEFITS

This leadership and change management course will help the participants to develop professional and productive approach in managing people to achieve the organization goals. It will also enable participants eliminate any weaknesses that may hinder their performance as leaders. Moreover, it will enable organizations to have less chances of disunity, thus enabling the achievement of organization goals in a more harmonious way.

TOPICS COVERED

• The concept of leadership and management
• The principles of leadership
• Leading, motivating and inspiring
• Coaching and mentoring
• Building effective teams
• Time management
• The Context for change
• Change roles and responsibilities
• Stages of change
• Managing resistance
• stakeholder analysis and involvement planning
• Change management levers
• Risk assessment

APPLICATION PROCESS

Interested participants should pay fees before 12th June, 2019 and send a pay slip to email: abconsult@sua.ac.tz 

FEES:
Tshs. 500,000/= or 250 USD

PAYMENT DETAILS:
To cover breakfast,lunch,tuition and materials only 

ABOUT FSDT TANZANIA
FSDT adopts a market development approach toward addressing systemic constraints in the market and contribute toward achieving pro-poor growth in the financial sector. Among the constraints to achieving financial inclusion in Tanzania are gaps in the legal, policy and regulatory framework, information asymmetry between customers and Financial Service Providers (FSPs), low financial capability of customers and FSPs, lack of appropriate market infrastructure and unmet demand for financial services and relevant financial products.

FSDT uses a broad range of financial instruments – including loans, guarantees and grants to spur innovation among FSPs and the development of the financial ecosystem. Leveraging on its position as a thought leader in financial inclusion, FSDT pushes for facilitation in the market – achieved through a combination of convening, advocacy, and engagement support delivered to FSPs, industry associations, regulators, policymakers and donors operating in the market and by sponsoring research and its dissemination in the market. Evidence generation is a cornerstone of the work of FSDT that allows for diagnosis of the status of financial inclusion in the country as an input into the design of appropriate activities.

FSDT operations focus on four thematic areas namely Agricultural and Rural Finance, SME Finance, Digital Finance and Insurance. In Agricultural and Rural Finance, FSDT undertake a deep diagnosis of the barriers to agriculture and rural finance transactions and work with a broad range of partners to implement interventions that address the constraints and unlock access, usage, quality, and welfare of financial services. FSDT looks at the transactions between the agriculture sector and its usage and depth of usage of financial products and services and the resultant contribution to improved productivity. Theme interventions are designed to deepen the financial sector contribution to sector development and farmer welfare improvement.